OUR PRIVACY POLICY

This privacy policy sets out how Role Play World uses and protects any information that you give Role Play World when you use our website to book a session, pay on the door of Role Play World, book a party or purchase an annual pass or gift voucher.

 

At Role Play World we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Role Play World may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.

 

When Role Play World collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. This means that Role Play World is termed a data controller under the terms of data protection legislation.

 

THE LEGAL BASES

The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:

 

Consent – for example, where you have said we can contact you to arrange party logistics

Contractual obligations – for example, where we need your data to fulfil our contract with you

Legal compliance – for example, where the law requires us to

Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests – for example through questionnaires or promotions

 

WHAT INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Address
  • Child’s name, age, date of birth
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or offers

 

PURPOSE OF PERSONAL DATA PROCESSING

Activity Purpose of processing Lawful basis

Creating an online account Setting up your online account details and communication of any updates to your account. Legitimate interest – contract

Signing up for marketing communications as part of online account creation Communicating product updates, news, competitions and promotions by email, SMS and postal direct mail. Legitimate interest – commercial

Signing up for email newsletters online not as part of account creation Communicating product updates, news, competitions and promotions by email. Consent – gained through opt-in at point of sign up

Booking a play session on the website, booking a party, purchasing an annual pass Legitimate interest – contract

 

INFORMATION WE COLLECT AND WHY

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

How we use your name and contact details Why?

Send you information by email, SMS or direct mail about our promotions, products or services

To keep you up-to-date in case of a cancelation or emergency

Fraud prevention This is necessary and protects both of us

Understanding what our customers like

So we can give you what you want and improve our products and services

 

How we use your child’s date of birth Why?

To ensure we can provide a bespoke party – matched to their age.

To ensure their annual pass is not used fraudulently.

 

Your payment information Why?

Take payment and give refunds

To carry out our contract with you.

Fraud prevention and detection

This is necessary and protects both of us

 

Your contact history

Any contact we’ve had – either written, by email, over the phone or on social media

How we use this information Why?

Provide customer service support and train our staff to carry out our contract with you and so we can give you the best service we can

 

Purchase history

A record is kept on our database of customer name, address, email address and the session booked/amount to ensure we organise the booking appropriately and have contact details in an emergency.

 

How we use this information Why?

Sell you things Legitimate commercial interest

Provide customer service support and process returns to carry out our contract with you

Understanding what our customers like So we can give you what you want and improve our services

For experience feedback or research or tell us how to improve

 

Your responses to competitions, promotions, surveys and reminders

How we use this information Why?

Run the survey, competition or promotion

To carry out our contract with you – so we can enter you and pick a winner

Understanding what our customers like If we’ve asked what you want to hear about we will use this to give you want you want

This information is anonymised and aggregated so we do not identify you but it’s used for improving our website, data analysis, research and improving our products and services.

 

SHARING PERSONAL DATA

We do not sell any personal information to any third parties.

MARKETING

If you have said we can, we’ll send you marketing messages by email, SMS or direct mail.

 

You can stop receiving marketing messages by:

Contacting us directly at Role Play World on 01722 632452 or by email roleplay.world@outlook.com.

 

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.

 

CUSTOMER RIGHTS

The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.

The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting Role Play World on 01722 632452 or emailing us at roleplay.world@outlook.com.

The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting Role Play World contacting them online and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.

 

HOW TO CONTACT US

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact Role Play World on 01722 632452.

 

This policy is regularly reviewed and any major changes will be communicated directly to our customers.